Contact Us

Customer Service Hours

Monday - Friday

8:30am - 4:30pm Pacific Standard Time

We are closed on weekends and all major holidays.

Online Support

E-mail: customerservice@nuo-la.com

Responses generally sent the same business day, weekend emails will be responded to the following Monday.

By Phone

(916) 342-5686

Customer Service representatives are standing by to assist you. Please be patient when you call, as our representatives may be assisting other customers. You may be asked for your name and number and a good time to call you back. Alternately, you may email us with your name, number, any relevant order information, and a good time to reach you, and a representative will call you back.

Shipping Questions

All of our products ship insured via UPS 2nd day air-mail, as a service to you. We also ship all in stock orders received before 11:00AM same day. If you have special needs regarding your product, please contact us as soon as possible. We can arrange for special shipments including overnight service and Saturday delivery for an additional fee.

Satisfaction Guarantee

We know you're going to love our fantastic selection, super-low prices and exceptional customer service. That's why we're proud to stand behind our products and offer you a 100% satisfaction guarantee. If you are unhappy with the item you received for any reason, you may return it to us within 30 days for a refund of the product purchase price. For more information on return policies please click on the link.

Knowledge is Priceless

We want you to not only get a great deal, but a bit of education while you're at it. Knowing what you're buying not only helps you make a more educated decision, but also helps you appreciate the uniqueness and beauty of diamonds, gemstones, gold and platinum.